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Terms & Conditions

Contents

• Terms
• Complaints Procedure

Disclaimer

1. Some of the materials on this website are directed solely at those who access this web site from the United Kingdom mainland. Rivermead Global Property makes no representation that any product referred to in the materials on this web site are necessarily appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
2. Rivermead Global Property has taken every care in the preparation of the content of this web site. To the extent permitted by applicable law, Rivermead Global Property disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this web site.
3. Rivermead Global Property shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this web site.
4. Certain (hypertext) links in this site will lead to web sites, which are not under the control of Rivermead Global Property. When you activate any of these you will leave the Rivermead Global Property web site and Rivermead Global Property has no control over and will accept no responsibility or liability for the material on any web site which is not under the control of Rivermead Global Property.
5. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
6. Any framing of this site is prohibited. Rivermead Global Property cannot accept any responsibility or liability for access to, or the material on, any site, which is linked from or to this site.

Trademarks

7. All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Rivermead Global Property for their use by any person other than such holders and such use may constitute an infringement of the holders' rights.

Copyrights

8. All designs, text, graphics and their selection and arrangement on this website are the copyright of Rivermead Global Property or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Rivermead Global Property’s prior written consent is strictly prohibited unless specifically agreed by Rivermead Global Property.

Regulation

9. Some of the services are provided by Rivermead Global Property whilst others are provided by other financial services & real estate agents.  Those agents offering their products and services behind the portal are regulated to varying degrees or not regulated at all. Rivermead Global Property recommends that when visitors click through to these agents they check the agents' own terms and conditions.

Data Protection / Privacy Policy

10. Any personal data that you give us will be protected. The data will be included in the files of Rivermead Global Property and may be used by Rivermead Global Property to process any application made by you, whether by automated means or not, and for any purposes linked to maintaining our pre-contractual relationship and, if appropriate, concluding the contract and managing it thereafter, including sending information about other products and services of Rivermead Global Property that could be of interest.
    
    Furthermore, Rivermead Global Property may share this data, for the same purposes as mentioned above, with other companies whose activity is in financial services, real estate or insurance.

General

11. The terms and conditions and privacy policy of the site shall be governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts.
    
    If any of the terms and conditions and privacy policy of the site shall be unlawful, void or for any purpose unenforceable the particular term or condition shall be deemed severable and shall not affect the validity and enforceability of the remaining terms or conditions and privacy policy.
    
    We are not providing any professional advice or opinion on specific facts or matters and we exclude all representations and offer no warranties.  Neither we nor any of our directors or agents will be liable for damages arising out of or in connection with the use of this site or the information contained in it.  This is a comprehensive limitation of liability that applies to all damage of any kind save that nothing in the terms and conditions and privacy policy of this site shall exclude or restrict liability for death or personal injury resulting from our negligence or that of our directors or agents.
    
    If you have any questions about the terms & conditions of this site, please contact us for clarification.  If, after supplying your email address on this site, you wish not to receive any product or service information as described in 10 above, please contact us by email at info@rivermeadglobalproperty.co.uk.

Changes to terms and conditions and privacy policy

12. We reserve the right to change these terms and conditions or polices regarding the use of this site at any time and to notify you by posting an updated version of these terms and conditions and polices on the site, at which point they will become effective immediately.  Your continued use of the site after such changes will constitute your consent to such changes.

Complaints Handling Policy

We are committed to providing the highest quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will involve looking at the complaint in great detail and researching the true reasons this compliant came about as well as who, if anybody, can be held accountable. Neil Hollingsworth, will review your case and speak to the member of staff who acted for you.
3. Neil Hollingsworth will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the meeting, Neil Hollingsworth will write to you to confirm what took place and any solutions you both agreed to.
5. If you do not want a meeting or it is not possible, Neil Hollingsworth will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 14 days of sending you the acknowledgement letter.
6. At this stage, if you are still not satisfied, you should contact us again and we will pass on your complaint to the AIPP. The AIPP set the standards in this industry and aim to improve the service to the consumer
7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

* If we have to change any of the time scales above, we will let you know and explain why.