Association of International Property Professionals

The  2010 AIPP Awards were presented live at the A Place in the Sun exhibition in Earl’s Court, London on Friday 26th March, 2010.

In front of hundreds of fellow industry professionals and members of the public, Rivermead Global were honoured with the highly prestigious ‘Most Outstanding Example of Customer Service’ AIPP award.  This was given in recognition of their significantly important work in Egypt over the last twelve months, where they have tried to get homes back for hundreds of clients (the majority of whom were not originally their own).

The AIPP is the professional body that sets standards and regulations in the international property industry.  The AIPP ethos is primarily centred on promoting professionalism and establishing confidence in consumers, which is why this particular award’s recognition of excellence in customer service makes it one of the most coveted titles of the ceremony.

Neil Hollingsworth, Property Director of Rivermead Global says:
“After all the hard work in Egypt, winning the AIPP Award makes it all worthwhile- even more so because we’re finally coming to a solution there.  It’s absolutely wonderful to be recognised for all the hard work of the last 12 months and to be acknowledged by not only the AIPP but the industry as a whole!”

For more information on the AIPP visit their website.

OUR INSPECTION TRIPS ALTINKUM AND AKBUK ARE NOW ONLY £99*

*Per Person, Maximum 2 people

Whats Included?

• Return Flights (UK Airport)
• Transfers
• Accommodation
• Individual Property Viewings
• Full Area Tour

How the trips work

• The inspection trips to Turkey last usually between 3 and 5 days, depending on suitable flights.
• We will take you on individual viewings tailored to your specific needs.
• Give you a full area tour, showing you the best and worst places to eat, where all the amenities are, entertainment, bus routes etc… Anything you want to know we can show and tell.
• If you do purchase a property through Rivermead Global in Turkey during or after the trip then we will refund the contribution that you paid for the trip.

For more details please contact 0161 652 5563

Different from the others

If you’ve ever been on a property inspection trip, you might have found that you were:

• Pressured to make a decision while you were out there
• Herded around with not much choice in where you went or what you did

Our property inspection trips to Turkey are based on what you want to do and places you want to see.  We make sure that you’re looked after every step of the way and won’t pressure you into buying.

What you’ll do in Turkey

Our partners in Turkey will look after you once you’ve landed.  All the Sales Staff speak English, so there will be no language barrier.

Here’s an example of what you might end up doing:

Day

• Meet with a Sales Representative
• Go through exactly what you’re looking for
• Go over property details in full
• Get taken around some properties in different areas of the region
• Talk to some of the residents in the properties

Night

It’s up to you what you do, whether:

• You explore the area by yourself
• You get taken out by some of the staff

Remember, this is a loose example of what you’ll be doing-you can stop if you want or you can view more properties.  The decision is yours!

Case Study: Keith Wright

Keith went out to Turkey in May 2009 with his wife and son to view properties in Altinkum.  They were going to decide after they’d returned to the UK.  However, they were so impressed that they bought 2 apartments while they were out there.  Keith loved his trip so much that he went out again in the first week of November for a holiday.

Here’s an excerpt from the review he left on the Rivermead testimonials page:

‘The inspection trip to Turkey was so well organised and at no time were we pressurised to purchase.  The staff in Turkey were courteous and most helpful and went out of their way to make our stay more of a holiday than a purchasing trip …Only 15% of the sites were apartments-the rest of the site was gardens open spaces and pool areas… We all agreed there and then that this was for us and the next day we signed agreements to purchase off plan two properties’

For more details please contact 0161 652 5563

Making your arrangements to Turkey?

If you’ve already made arrangements to visit your chosen area, we can still make a viewing trip appointment for you with our offices. If you decide to do this, give us plenty of information before you travel and this will enable us to prepare a selection of properties for you to view. The more information you provide, the better prepared we can be for your visit. However, in our experience a comprehensive, personalised viewing trip will invariably prove to be more beneficial to yourself.

The Vitali’s Story – Desert Pearl

The Vitali’s became interested in the prospects of buying a property in Hurghada, Egypt when they spotted an advert in the window of a local agent.  A representative flew in from Spain to talk to them about Desert Pearl 1, the gated cluster of apartments in Hurghada that boasts of tropical gardens and luxurious Italian interiors.  Their investment was handled by a third party agent who was selling the properties for Worldwide Destinations.

Where it all went wrong

Their contract had been for an apartment on Desert Pearl 1.  However, the property had actually been double booked.  Unceremoniously, the couple were swept aside to Desert Pearl 1’s sister apartments, Desert Pearl 2.  The couple paid 40% of the investment and were promised a property that would be finished by 2009 and full legal support.  Carol went to visit her apartment this year and was confronted with a building that was, as she put it, ‘just a shell’.

Carol and Tony’s experience is just one of the many that has unravelled from the devastating issues surrounding this entire development in Hurghada.  This chaos has emerged for investors after Worldwide Destinations failed to pay the developers.  As a result, construction ground to a halt and clients were left without money returned and no Egyptian paradise to enjoy.  To make matters worse for the Vitali’s, their agents simply walked out on the whole debacle, leaving them with no support at all.

How they found Rivermead Global

The Vitali’s came across Rivermead Global from a forum that they had been posting on.  They got in touch with Neil Hollingsworth, who has since, formed the Hurghada Resident’s Association (check out the forum at www.hurghadaresidentsassociation.com) as clients to solicitors who represent the group legally.

Carol is actively involved in the administration work behind the HRA and has commended Neil’s role in sorting the fallout from the Desert Pearl shambles, saying that ‘he always returns your calls’ and that ‘the set backs would have tried the patience of a Saint but Neil has stayed the course’.

Have you been affected by Desert Pearl?

If you have been affected by the Desert Pearl development and are in need of support, please contact us.  Alternatively, feel free to give your opinion and leave a comment.

If you are interested in reading about the general situation in more depth, click on this link www.rivermeadglobalproperty.co.uk/blog/development-fiasco-for-desert-pearl-apartments-in-hurghada-egypt/

Where it all started

‘The Desert Pearl Beach Apartments are located in the El Kawthar area of Hurghada, close to the heart of the town and just 200 metres from its spacious tree-lined boulevards and the beach’.

Predictably, customers lined up to invest in the paradise described above when the Egyptian property market started to take off around three years ago.  However, no one could have overseen the fiasco that has left around 300 investors in the lurch over the Desert Pearl developments.

In 2006, Worldwide Destinations, based in Cambridge, announced a new development in Hurghada, Egypt.  Fast becoming one of the newest holiday hotspots, as part of the ‘Red Sea Riviera’, many jumped at the opportunity to own a piece of paradise that they could use as holiday homes or retirement spots.  Three years later, and the picture of an idyllic life has been shattered for many.

Who is involved and what is the current situation?

The squalid story involves Worldwide Destinations, who were responsible for selling the properties, and El Riad Real Estate, who were the developers.  Earlier this year, it emerged that Worldwide Destinations failed to pay El Riad a sum of money in the region of £2.4 million.  As a result, locks were changed on properties, construction has stalled and many prospective home owners are left in fear of what has happened to their investments.  To make matters worse, the land that the Desert Pearl Developments was built on has been mortgaged to the Bank of Abu Dhabi for 25 million Egyptian Pounds.

Now, on their website, El Riad are claiming all the rights to the Desert Pearl developments and have terminated any agreements with Worldwide Destinations.  They state that: ‘NO company NO individual has any rights to the DESERT PEARL 1 development except that of EL RIAD the sole developer of Desert Pearl 1’.

Meanwhile, Worldwide Destinations seem to have relinquished all of their responsibilities to their clients and, as one angry investor said, ‘you could not see our agents for dust’.  And so, 300 investors were stuck with nowhere to go and no one to turn to, until Rivermead Global Property stepped in.

How Rivermead is supporting Investors

Rivermead had originally sold some of the properties and were helping their own clients to wade through the chaos that was fast unravelling.  However, as time went on and other agents simply walked out on their own clients, Rivermead’s reputation for sticking by their clients was spread by word of mouth.  They went to international law firm Denton Wilde Sapte to resolve the situation.  However, it emerged that the costs for representing each individual would spiral out of control.

Rivermead’s Neil Hollingsworth has now set up the Hurghada Residents Association as the main client in the case and the affected investors have joined as plaintiffs.  Currently, they are helping 150 investors and have set up a forum at www.hurghadaresidentsassociation.com as a base for individuals to contact each other and to be kept up to date on news.  As you scroll through some of the posts it is clear the forum doesn’t simply act as a space to convey information.  Many people seek reassurance and comfort, even if only to be set their mind at rest because others are in the same dire situations.

Have you been affected by this development?

If you have been affected by the Desert Pearl development and in need of support, if so please contact us Alternatively feel free to give your opinion and leave a comment …